{"id":5058,"date":"2019-03-12T16:19:12","date_gmt":"2019-03-12T15:19:12","guid":{"rendered":"https:\/\/opinometre.com\/?page_id=5058"},"modified":"2026-06-16T22:42:46","modified_gmt":"2026-06-16T20:42:46","slug":"serveis-de-call-center","status":"publish","type":"page","link":"https:\/\/opinometre.com\/ca\/serveis-legacy-4546\/serveis-de-call-center\/","title":{"rendered":"Call center i punts d\u2019informaci\u00f3"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5058\" class=\"elementor elementor-5058\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-325603a e-con-boxed e-flex e-con e-parent\" data-id=\"325603a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a0d9aa0 e-con-full e-flex e-con e-child\" data-id=\"a0d9aa0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b59228 elementor-widget elementor-widget-html\" data-id=\"1b59228\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div style=\"width=100%;background-color: #e1e1e1; padding: 10px 5px 10px 5px; font-size: +2em;\"><strong>SERVEIS DE CALL CENTER<\/strong><\/div>\r\n<img decoding=\"async\" class=\"size-square wp-image-5143 alignright\" style=\"padding: 6px; border: 2px solid #e1e1e1;\" src=\"https:\/\/opinometre.com\/wp-content\/uploads\/2019\/03\/callcenter-180x180.png\" alt=\"\" width=\"194\" height=\"194\" \/>\r\n<h3>Punts d\u2019informaci\u00f3 i Serveis d\u2019Atenci\u00f3 al Client<\/h3>\r\nL\u2019Institut Opin\u00f2metre ofereix un sistema d\u2019informaci\u00f3 i atenci\u00f3 al client\/ciutad\u00e0 a partir d\u2019una estrat\u00e8gia conjunta de resposta pels canals presencial, telef\u00f2nic i telem\u00e0tic, amb el valor afegit d\u2019oferir un servei personalitzat i proper, per tal de satisfer les necessitats dels clients, proporcionant solucions de forma immediata als problemes plantejats.\r\n<h4>Serveis multicanal d\u2019informaci\u00f3 al client:<\/h4>\r\nL\u2019Institut Opin\u00f2metre ha adaptat un sistema integrat d\u2019informaci\u00f3 mitjan\u00e7ant diferents canals per a serveis d\u2019informaci\u00f3 al client, amb l\u2019objectiu de garantir la cobertura total de sol\u00b7licituds d\u2019informaci\u00f3 i tramitaci\u00f3 de respostes, aix\u00ed com la demanda d\u2019altres serveis: resposta d\u2019incid\u00e8ncies, recollida de queixes i reclamacions\u2026\r\n<h4>Punts d\u2019informaci\u00f3 in situ:<\/h4>\r\nPunts d\u2019informaci\u00f3 in situ: punts d\u2019informaci\u00f3 tur\u00edstica, oficines d\u2019informaci\u00f3 de serveis de transport\u2026\r\n\r\nL\u2019Institut Opin\u00f2metre posa a disposici\u00f3 de les empreses, organitzacions i administracions la implementaci\u00f3 i gesti\u00f3 de punts i\/o oficines d\u2019informaci\u00f3 fixes i\/o m\u00f2bils d\u2019atenci\u00f3 al client i informaci\u00f3 de serveis. L\u2019establiment d\u2019oficines m\u00f2bils d\u2019atenci\u00f3 presencial al client\/usuari del servei en punts estrat\u00e8gics t\u00e9 grans avantatges, ja que facilita l\u2019acc\u00e9s a la informaci\u00f3 per part del client en el moment i el lloc en qu\u00e8 t\u00e9 la necessitat de resposta.\r\n<h4>Call\/Contact Center:<\/h4>\r\n<h5>Recepci\u00f3 de trucades:<\/h5>\r\n<ul>\r\n \t<li>Serveis d\u2019informaci\u00f3 i atenci\u00f3 al client.<\/li>\r\n \t<li>Servei de centraleta per a empreses.<\/li>\r\n \t<li>Servei de reclamacions.<\/li>\r\n \t<li>Recepci\u00f3 de comandes.<\/li>\r\n \t<li>Tractament d\u2019incid\u00e8ncies.<\/li>\r\n \t<li>Serveis de reserves.<\/li>\r\n \t<li>Serveis postvenda.<\/li>\r\n \t<li>Secretaria virtual per a empreses, aut\u00f2noms i professionals.<\/li>\r\n<\/ul>\r\n<h5>Emissi\u00f3 de trucades:<\/h5>\r\n<ul>\r\n \t<li>Concertaci\u00f3 de visites i gesti\u00f3 d\u2019agendes.<\/li>\r\n \t<li>Gesti\u00f3 de cobraments.<\/li>\r\n \t<li>Fidelitzaci\u00f3.<\/li>\r\n \t<li>Venda directa.<\/li>\r\n \t<li>Telem\u00e0rqueting.<\/li>\r\n<\/ul>\r\n<h4>Serveis municipals d\u2019atenci\u00f3 ciutadana:<\/h4>\r\nL\u2019Institut Opin\u00f2metre ha adaptat un sistema integrat d\u2019atenci\u00f3 al ciutad\u00e0 per a serveis d\u2019informaci\u00f3 municipal amb l\u2019objectiu de garantir la cobertura total de sol\u00b7licituds d\u2019informaci\u00f3 (telef\u00f2nica, telem\u00e0tica i presencial) i tramitaci\u00f3 de respostes, aix\u00ed la demanda d\u2019altres serveis: resposta d\u2019incid\u00e8ncies, recollida de queixes i reclamacions\u2026\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4546,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5058","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/5058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/comments?post=5058"}],"version-history":[{"count":2,"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/5058\/revisions"}],"predecessor-version":[{"id":10816,"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/5058\/revisions\/10816"}],"up":[{"embeddable":true,"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/pages\/4546"}],"wp:attachment":[{"href":"https:\/\/opinometre.com\/ca\/wp-json\/wp\/v2\/media?parent=5058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}