{"id":11821,"date":"2018-04-10T13:04:12","date_gmt":"2018-04-10T12:04:12","guid":{"rendered":"https:\/\/opinometre.com\/en\/2018\/04\/10\/study-of-emt-users-perceptions-and-assessments\/"},"modified":"2026-09-18T20:31:46","modified_gmt":"2026-09-18T18:31:46","slug":"study-of-emt-users-perceptions-and-assessments","status":"publish","type":"post","link":"https:\/\/opinometre.com\/en\/2018\/04\/10\/study-of-emt-users-perceptions-and-assessments\/","title":{"rendered":"Study of EMT users\u2019 perceptions and assessments"},"content":{"rendered":"<h3>Study of the perceptions and assessments of EMT bus users in Palma de Mallorca<\/h3>\n<p><img decoding=\"async\" alt=\"\" class=\"size-full wp-image-6680 alignleft\" height=\"107\" src=\"https:\/\/opinometre.com\/wp-content\/uploads\/2019\/04\/emt_01.png\" width=\"205\"\/><\/p>\n<p><strong>Institut Opin\u00f2metre<\/strong> carried out the 2018 study of users\u2019 perceptions and assessments of <strong>EMT bus services in Palma de Mallorca<\/strong>.<\/p>\n<p>The study consists of three sections:<\/p>\n<ol>\n<li><strong>Face-to-face surveys<\/strong> of EMT bus users.<\/li>\n<li><strong>Mystery shopping<\/strong> at EMT bus stops and on buses.<\/li>\n<li><strong>Customer service audits<\/strong>:\n<ul>\n<li>By telephone.<\/li>\n<li>In person at the office.<\/li>\n<li>By email.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Institut Opin\u00f2metre carried out the 2018 study of users\u2019 perceptions and assessments of EMT bus services in Palma de Mallorca.<\/p>\n","protected":false},"author":1,"featured_media":6678,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51,48],"tags":[],"class_list":["post-11821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actuality","category-works"],"_links":{"self":[{"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/posts\/11821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/comments?post=11821"}],"version-history":[{"count":0,"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/posts\/11821\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/media\/6678"}],"wp:attachment":[{"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/media?parent=11821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/categories?post=11821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/opinometre.com\/en\/wp-json\/wp\/v2\/tags?post=11821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}